Refund Policy

This policy applies to eligible paid Zynost subscription payments. Free features do not create a refundable charge. Separate token or presale transactions are governed by their own applicable terms and are not treated as subscription purchases under this policy.

Where a payment was made through a supported crypto checkout, any approved refund is processed as a new outbound blockchain transaction rather than a reversal of the original transaction.

Pro and Pro Plus plans are paid in supported cryptocurrencies, including supported USDT or USDC networks shown at checkout. Subscription payments do not operate as card charges and do not auto-renew unless a future product flow explicitly states otherwise.

Because blockchain transfers are generally irreversible, Zynost cannot cancel or pull back a confirmed on-chain payment. An approved refund therefore requires a separate transfer to the address supplied and verified for the request.

• You may request a refund on an eligible subscription payment within 30 days of confirmation.
• If paid analysis capacity or other metered paid benefits have already been consumed, the refundable amount may be reduced to reflect the portion already used.
• A 10% processing fee applies to approved refunds under the current policy to account for processing and blockchain transfer costs.
• Only one refund request may be open for the same payment at a time.
• Eligibility can depend on the payment being identifiable, confirmed and linked to the requesting account.

1. Open the refund-request flow in the signed-in Zynost application where available, or contact billing support if the in-app flow is unavailable.
2. Select or identify the payment and provide the requested transaction details.
3. Provide the destination address and network requested by the refund flow. Sending a refund to an incompatible or incorrect address can result in irreversible loss.
4. The request enters manual review. Approval is not automatic simply because a form was submitted.
5. If approved, the final refundable amount and processing status are communicated to you.

Refund requests may be checked against account ownership, payment records, transaction hashes, subscription activation, prior refunds and usage of paid features. Zynost may ask for additional non-secret information needed to match the request to the payment.

Never send a wallet recovery phrase, private key or account password to support. These are not required to verify a subscription refund.

You are responsible for providing a destination address that supports the approved refund asset and network. Blockchain transactions may not be recoverable after broadcast.

Network congestion, third-party wallet processing or chain conditions may affect when an approved transfer becomes visible or final.

• Requests submitted outside the 30-day eligibility period.
• Free-tier features or benefits that were not paid for.
• Payments that cannot reasonably be matched to the requesting account or transaction evidence.
• Duplicate refund requests for the same payment.
• Accounts or transactions connected to abuse, fraud, payment manipulation or material violations of the Terms, subject to applicable law.
• Transactions governed by separate presale or token terms rather than the Zynost subscription purchase flow.

Review time can vary depending on payment verification, support volume and blockchain conditions. Zynost does not promise a specific settlement block or confirmation time once a refund transaction is broadcast.

Where possible, the user is provided with the resulting transaction reference after an approved on-chain refund is sent.

For refund or subscription-payment questions, use the Zynost contact page or email billing@zynost.com.