Refund Policy

Pro and Pro Plus plans are paid entirely in cryptocurrency (USDT/USDC on BNB Smart Chain, Ethereum, Polygon, or Solana) — we don't charge a card, and plans don't auto-renew. Because of that, a refund here means a manual on-chain transfer we send back to you, not a card chargeback.

• You can request a refund on a payment within 30 days of it being confirmed.
• If you've already used some of the analyses that payment unlocked, we deduct an estimate of their value from the refund — the app shows you this breakdown before you submit.
• A 10% processing fee applies to every refund, covering blockchain network fees and processing costs.
• Only one refund request may be open per payment at a time.

1. Open Profile → Request a Refund inside the app while signed in.
2. Pick the payment you want refunded and provide the crypto address the refund should be sent to.
3. Your request goes into our team's manual review queue — every refund is reviewed by a person before anything is sent, never paid out automatically.
4. You'll receive an email once we've made a decision, including the final amount if approved.

• Accounts terminated for violating our Terms & Conditions.
• Requests made more than 30 days after the payment was confirmed.
• Free-tier credits — these were never paid for, so there's nothing to refund.

Questions about a refund? Email billing@umarae.com — we typically respond within one business day.